About APS Cleaning

Who we are

APS Cleaning is a local, independent cleaning company based in Plymouth. We are not a franchise and not a national brand with a regional phone number. When you call, you are talking to the people who will be responsible for the clean.

We started in 2019 doing regular domestic cleaning for a handful of households, and grew the way small service businesses should: one customer telling another. Today we cover the whole of Plymouth and the surrounding towns, with a team working across homes, offices, shops, rental properties and holiday lets.

The business still runs on the thing that got it started, which is that most people's experience of cleaners has been unreliable. Someone who cancelled. Someone who rushed. A different face every fortnight. Fixing that is less about cleaning technique than about how you run a company: hiring properly, paying properly, and not taking on more work than you can deliver.

Our cleaners

Everyone who works for us is interviewed in person, reference-checked and DBS-checked before they go anywhere near a customer's property. They are trained on our room-by-room method, they wear uniform, they carry ID, and they are covered by our £5m public liability insurance.

We also assign cleaners to properties instead of filling shifts at random. Your cleaner learns your home, your preferences and your quirks, which is the only way a regular clean gets better over time. When cover is needed for illness or holiday, we tell you in advance and brief the cover cleaner, so you are never left with an unexplained no-show.

• Interviewed in person and reference-checked
• DBS (background) checked, every member of staff
• Right-to-work verified
• Trained on our documented cleaning method
• Uniformed and carrying photo ID
• Covered by £5m public liability insurance
• Paid fairly, which is why they stay
• Assigned to your property, not rotated

How we work

Three principles, and they are the ones we argue about internally.

Quote the real job. It is easy to win work with an optimistic price and have an awkward conversation on the day. We would rather tell you at the quote stage that your property needs four hours instead of two, even when that loses us the booking.

Say what we cannot do. We will tell you when mould is a ventilation problem and not a cleaning one, when a carpet stain is permanent dye damage, when a sofa should not be wet-cleaned, and when a job needs a specialist we are not. A cleaning company that claims everything comes out is not being straight with you.

Come back if it is wrong. If you are not happy, tell us within 24 hours and we return at no charge, or 48 hours from the inspection on end of tenancy cleans. It is cheaper than losing a customer and far cheaper than a bad review.

Products, pets and the environment

We use professional-grade products, which are more concentrated and more effective than supermarket equivalents and therefore used in smaller quantities. Where an eco-certified product performs as well as a conventional one, we use the eco version as standard, and where it does not, such as on heavy limescale or baked-on carbon, we say so instead of pretending otherwise.

Pet-safe and low-fragrance options are available on request at no extra cost, and we are happy to use your own products if you prefer, for example because of an allergy or a particular surface finish in the house. Colour-coded microfibre cloths prevent cross-contamination between bathrooms and kitchens, and they are laundered instead of thrown away.

Insurance, compliance and paperwork

For domestic customers this rarely comes up, but it matters if something goes wrong. We hold £5m public liability insurance and employers' liability insurance, and every member of staff is employed and insured through the company, not a self-employed subcontractor you would have to pursue yourself.

Commercial clients get the full pack without having to ask twice: insurance certificates, COSHH safety data sheets for every product used on site, risk assessments and method statements. Keys and alarm codes are logged formally, and all keyholders are DBS-checked.

Talk to us

The quickest way to get a price is the quote form, but we are a phone-answering company and always will be. Ring 07496 399103 and you will get a person, in Plymouth, who knows the answer.